RETURNS +

EXCHANGES

Thank you for supporting MONOMERCER.

In the event that you are not 100% satisfied with your purchase, we will exchange, refund or issue store credit of unworn, unused or defective items in their original saleable condition, with the original tags and packaging. Any returns/exchanges must be initiated within 10 days upon receipt of your order.

Returns/exchanges WITHIN 10 days upon receipt of your order will be full refund or a store credit (minus shipping). Items must be unworn/unused in original condition with original tags, packaging and in saleable condition.

Returns/exchanges AFTER 10 days upon receipt of your order are STORE CREDIT ONLY(minus shipping). Items must be unworn/unused in original condition with original tags and packaging and in saleable condition.

Items without original packaging or damaged by the customer will not be accepted for return, exchange, or store credit. No exceptions.

ALL SALE ITEMS ARE FINAL SALE and are NOT ELIGIBLE for refund, exchange or credit. No exceptions.

ALL GIFT CARDS ARE FINAL SALE and are NOT ELIGIBLE for refund, exchange or credit. No exceptions.

We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.

IMPORTANT

RETURN DETAILS

To initiate a return, please email monomercer@gmail.com within 10 days of receipt of your item the following:

  • Your order number

  • Reason for the return (defect, wrong size, wrong color, etc.).

  • If you are doing a partial return, please include style number of each individual item you wish to return/exchange.

Once your returned item has been received in original and saleable condition, we will initiate the credit/refund/exchange for merchandise amount only.

Shipping and handling fees are non-refundable for returns or exchanges, unless the order was shipped to you with an error on our end such as wrong item, size, color or defective.

  • Customers are responsible for ALL shipping costs and insurance associated with a return or exchange.

  • Please note, we are not responsible for returned items damaged or lost in transit. We suggest you ship any items for return/exchange with a tracking number and appropriate insurance.

  • If you are shipping your return item from outside of USA, please mark “RETURN” on your customs label.